MP
Melody P

1 reviews | Active since Jul 2014

16 Nov 2015, 20:48

misleading Telkom LTE marketing

Door to door Telkom LTE fibre marketing Faerie Glen Pretoria. They signed me up, 3 of them and confirmed twice or more that it was 50GB +50 GB that I signed up for. I even phoned my son in front of them to check if 100GB was enough/sufficient for a month and not once did they tell me that it is only for 6 months!!! My notification/welcoming email from Telkom brought this to light. This, only after it was installed, was sent. I was NOT aware of this and this is NOT what I understood I was signing up for!!!! I feel utterly disgusted and disappointed in Telkom, misinforming me, selling me something for more money and less product.

0
Replies (1)
Telkom
Telkom's reply17 Nov 2015, 00:20
Official
Hello Melpek,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168355.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media