Misleading sales pitch

<p>I was called by a Telkom salesperson offering me a packsge of 10mbps uncapped and a modem for R799.I informed him that my line could not take 10mbps.He insisted it could so I signed up.When the modem was delivered I contacted Mr Mike Milne a Telkom Technician in Walmer PE for advice on connecting the modem. He tested my line and informed me it could NOT handle 10mbps.I then returned the unopen modem to Telkom Walmer Park PE and requested them to cancel the contract(I was informed by the salesperson I could cancel within 7 days if I did not want the deal) I then receives a call from Sibongile Moss at National Customer Care on 30 Nov to say she would escalate my query and come back to me.To date I have not heard from her.I also called Accounts and spoke to Jessica on Ref ********** 9 who said someone would call me within 7 days.This has also not happened.In the interim my latest account has come and not only have I been charged for the 10mbps package but also despite the fact I have Closer 3 I have been charged R430-00 for calls!All I want is a credit for the entire R1575.80 bill and a new bill for the package that I have been on for the past few years(approx R830-00)A/C No ********** 80001</p>