Misleading sales call

<p>To Whom it may concern,</p> <p> </p> <p>I received a sales call from Telkom 6 June 2017 (received ref: ********** via sms shortly after). The sales lady gave me the option of ugrading my internet from a 2Mbps landline to 4Mbps, for an additional R6 per month. I agreed and was informed that a sms would be sent within 48 hours to confirm that the job has been completed.</p> <p> </p> <p>It now appears that my line speed is even slower. I contacted Telkom Sales 10213 today to query the above.</p> <p> </p> <p> 1. They have no reference number from the call received on their system</p> <p> 2. They confirmed that the job has been completed but only on the line and not the data portion and this is an additional cost.</p> <p> </p> <p>I am appauled that (2) was not correctly explained to me especially seeing that Telkom was the one calling me and 'selling' it as only an extra R6. Is this how the sales staff ar trained....to trick customers into upgrading. If this was the real cost I would happily still go ahead but have this to be misleading and *********.</p> <p> </p> <p>After speaking find this out, the sales centre said they could not honour the above and if I did want to upgrade to 4Mbps uncapped it would cost me R599 (all inclusive) and I would have to cancel my existing 24 month contract which I've already had for 12 months with penalties.</p> <p> </p> <p>Please can a representative call me back to resolve the above and if not, reverse the misleading upgrade that was done.</p> <p> </p> <p>Thank you.</p>