Misleading Sales and Non-Functional Internet Service

Complaint: We were contacted by a Telkom consultant who sold us an internet package over the phone. I verified the legitimacy of the company and agreed to proceed. The consultant promised that we would receive a home WiFi router with antennas and a SIM card, and that the package would be uncapped.

However, when the package arrived, it was only a Telkom SIM card and a portable WiFi router — not the home router we agreed upon. No clear information was provided about data limits or usage.

After testing the service for two days, the WiFi stopped working completely. Since then, we have received no communication or support from Telkom, yet we are still expected to pay at month-end for a service that does not work and for equipment that was not what we agreed upon.

This experience has left us feeling misled and unsupported. We request immediate clarification, proper equipment as promised, and a resolution to the non-functional service.