Misleading sales

A consultant contacted me earlier this year before covid upgrading my existing contract. From R199 odd to R99. Naturally I took the package as I would be saving a substantial amount of money a year. What I didn’t know is the lazy consultant opened a new contract in my name. So now I’m paying for both and using one. I went into Telkom during lockdown 2 times while being heavily pregnant to sort this out. And it still hasn’t been solved. I work in the beauty industry that was hit very hard during covid and can’t afford to pay both contracts. I demand my money back and to pay the correct amount of R99 and not a penny more!