1 reviews | Active since Dec 2012
MISLEADING SALE TO EARN MORE COMMISSION
<p>I was sold the wrong product due to misleading information with regards to wifi as i was told by the sales consultant that my residential area has no LTE coverage in order to sell me a more expensive product which was a ADSL router for a higher subscription amount on a monthly basis instead of R99, I am paying for the last 3 months R240 for something I did not want. I have logged serveral queries with Telkom call center with no assistance under case no. ********** 7; ********** and with no feedback Telkom closes my complaint. What pathetic service this is....Telkom has no values or ethics around customer service therefore their sales consultants misrepresents to customers in order to obtain a sale. I want the wrong product cancelled immediately and the product that was pitched to me initially to be activated and the difference in subscription amounts to be refunded to me asap. DISGUSTING INTERATION WITH TELKOM</p>
Thank you for your post.
Please be advised that your query has been sent to our Sales Team for further assistance.
Your reference number is ***8.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Please be advised that your query has been sent to our Sales Team for further assistance.
Your reference number is ***8.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
The further interaction with Telkom consultant, Jarrod Patel is testament of the pathetic service telkom provides to their clients. I was telephonically told that if I complete the cancellation form then the wrong product would be cancelled with a full refund from inception however when I requested same to be put in writing to me.....thereafter no feedback from telkom......In addition to the aforesaid, telkom open a new case no. ********** 8 for this complaint AND WITHOUT RESOLVING MY COMPLAINT sent me a message stating that this complaint has been resolved and closed. PEOPLE PLEASE BE WEARY OF TELKOM AS THEIR CUSTOMER SERVICE IS ATROCIOUS TO SAY THE LEAST
The further interaction with Telkom consultant, Jarrod Patel is testament of the pathetic service telkom provides to their clients. I was telephonically told that if I complete the cancellation form then the wrong product would be cancelled with a full refund from inception however when I requested same to be put in writing to me.....thereafter no feedback from telkom......In addition to the aforesaid, telkom open a new case no. ********** 8 for this complaint AND WITHOUT RESOLVING MY COMPLAINT sent me a message stating that this complaint has been resolved and closed. PEOPLE PLEASE BE WEARY OF TELKOM AS THEIR CUSTOMER SERVICE IS ATROCIOUS TO SAY THE LEAST
This is a true testament that Telkom does not value customer service since to date my issue with their misselling has not been resolved and telkom simple does not care to reslove this matter and over an above decided to double debit me for December 2016. HOW SCARY....THAT AN ORGANISATION LIKE TELKOM HAS NO CUSTOMER SERVICE.....MISLEADS CUSTOMERS TO EARN MONEY......
This is a true testament that Telkom does not value customer service since to date my issue with their misselling has not been resolved and telkom simple does not care to reslove this matter and over an above decided to double debit me for December 2016. HOW SCARY....THAT AN ORGANISATION LIKE TELKOM HAS NO CUSTOMER SERVICE.....MISLEADS CUSTOMERS TO EARN MONEY......