Misleading sale 2

<p>Telkom confirmed with me that I would not pay any further additional fees noted on the statement as USAGE FEE VOICE of R499.00. Yet, I find myself again the position that the fee was debited from my account. My debit order date was agreed to be no earlier than the 20th, yet a debit order was placed against my account on the 19th of this month. This is unacceptable.</p> <p>How certain will I be that no further debits will go off my account as promised by Telkom?</p> <p>I need my R499.00 refunded as soon as possible as I have other expenses.</p> <p>72 hour SLA by Telkom is too long especially if it is their fault.</p> <p> </p>