MISLEADING PRODUCT

Good Day, We signed up for Internet in December, and when querying the products / services we were mislead, firstly we were interested in the LTE package due to the speeds, but we were informed by your staff member at your Musgrave Branch that if we wanted to stream we would be throttled after 50 gigs, making it pointless to sign up with this package, thereafter we went to your Pavilion branch as we thought they would be more informative and we were told the best deal for the price we pay would be the 4 mbs uncapped ADSL line, as the bandwidth would be better. At the time the staff member was actually unable to confirm the actual pricing of the package and we were told it would be approximately R700.00, we were excited and ready to stream and therefore we proceeded to sign the contract. Currently we find that the internet keeps buffering whilst streaming and it is difficult to watch movies like this and rather unpleasant, Also if there are a few people (3) using the internet, it is ridiculously slow and no point in actually using it. We later found that the LTE would have been perfect seeing as we stream and do not often download, now we are stuck with a two year contract, and stone age slow internet. We have inquired about changing to the LTE contract, but are informed there would be cancellation fees. I do feel that your staff do not have all round knowledge of the products and therefore we were misinformed, I am now left with an extremely slow product, and i am extremely dissatisfied with the service i am receiving. I would like it if you could change the contract to the LTE package, alternatively i would like to cancel this contract with no cancellation fees, if i refer to the consumer act i am able to return the product within 6 months if i am dissatisfied, i will gladly return the router to the telkom shop, please contact me to resolve.