1 reviews | Active since Feb 2012
Misleading of product
Almost 2 months ago I got a call from Telkom mobile to renew my contract and as I had such great service the previous 2years I agreed. I was offered a Sony M4 Aqua with 1GB and 100 minutes for R299 pm. I was informed that only after using additional calls or data usage would increase my bill amount. I even asked the sales person to confirm this about 2-3 times as I was told the call is recorded and legally binding . I have not used any additional data or calls. My first bill was R900 (I assumed due to pro-rata it was that much) but this month its over R600 this is not what I was promised or agreed to. I hardly get calls as almost all my calls go to voicemail. Please listen to the call before contacting me. This is misleading product and billing information and not what I agreed to! I want this fixed ASAP and will definitely be taking this further if not rectified as I cannot afford this . I am so disappointed by the bad service I'm getting now and regret renewing my contract!
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM177624
Regards
Luleka
Telkom Social Media Team
