Misleading me into a contract

I contacted telkom on the 17th of December 2020.

On that call I was advised by Aubrey Mottin that if I move to Fibre from LTE that my existing "*** SmartBroadband Wireless Uncapped All Hours Deal" LTE line would be wavied.

I asked the consultant multiple times on the call to make sure that, that was the case as I told him that I had seven months left to pay on the LTE line and would rather take up the Fibre line after my contract is up.

The consultant advised me to call the billing department and have the LTE line canceled as the Fibre line is a superior service, and as such they could waiver the fee on ***0.

Now, after the Fibre has now been installed, up and running, I have called in as requested to have the aforementioned done, but am told that I may still have to pay penalty fees to cancel my contract which is not what was discussed nor agreed upon.

This is extremely disappointing as I have made multiple calls to Telkom to try to get this sorted, more than a week has passed with NO response whatsoever. Even after speaking to Angel on the 4th who provided me with ref no. 689685, advising me that the call would be listened to and necessary adjustments would be made, I am still in the dark.