Misleading Informations

I upgrade and added a additional line with Telkom sale, my additional line got activated almost 2 month , I called in spoke to several agent , team leaders and no could assist or got back to me to give feedback i have logged several service request online ect with no luck Your query will be attended to.Your case number is ********** 5

I than logged a request to cancel the line and to date no one has contacted me with regards to my cancellations ( ********** 5).

When i got my bill this month the prorated amount and extra additional cost was added. in addition My upgrade limit was not set by the agent who done my upgrade , my bill is now tripled to the original agree amount. i called the call center and the first agent top me her systems are offline and refused to assist me, today I called 081180 to log a service request about my invoice, the agent made me hold the line for almost 1 hour and still my issues are not resolved, the agent at the Telkom store told me to call in to resolve all my issues and still im stucked with all this additional cost