MISLEADING INFORMATION ZERO CUSTOMER SERVICE

Item: Telkom
Rating: 1

I app**** for an ADSL line in 2015 and was told that I am covered for a 10mbps line at my dwelling. upon installation it was discovered that there is only 4mbps available. Telkom sorted this out after an email to the minister of tele communiactions. Now in 2017 i moved from one house to another. i placed my request to have the line transfered and with the transfer i enquired not once, but 4 times what the coverage is at the new address. Four times I was assured that it is 10mbps and with that information I app**** for the R799, 10mbps package. This was approved and i was given my new username and email address, but no upgrade took place to my line since 27 July 2017, to date 07 August 2017. After many queries and being told it takes 2 to 5 working day, I was suddenly contacted on 03 August 2017 to be informed that my new house is only covered for 8mbps, (Remember 4 people assured me it is covered for 10mbps) I then aggreed to remain on the R799 package and go with 8mbps as there are no deals for 8mbps. Well today 7 August 2017 I phoned telkom to enquire as to when my line will be upgraded, to be told much to my surprise that my call that was logged was cancelled due to the fact that they cannot supply me with the 10mbps package, I never was informed about the cancellation. I then asked a new call to be logged for my 8mbps line upgrade and mentioned that I will go back to my previous service provider. Now I have to wait another 2 to 7 days????!!!!! ***. why must i wait if Telkom is messing up??!! why can this not be made a priority seeing that i have been waiting since 27 July 2017. I have send various emails to the Minister of tele communication but for some reason they are not responding. UPGRADE MY ****** LINE TO 8MBPS iMMEDIATELY,

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