SS
Shuaib S

1 reviews | Active since Oct 2015

08 May 2016, 16:18

Misleading information from Telesales personal

<p>My contract was up for renewal and I received a call from a telesales person for Telkom Mobile requesting if would like to renew my contract. I indicated that I had not yet decided and requested that I would like to let the contract run on a month-to-month basis until I renew. Contract comprised of 100 anytime minutes and 5GB mobile data (this was on a promotion and was on a reduced rate). What I did change is the Data bundle form 5GB to 1GB. That is because 5GB costs R349. The telesales person informed me that everything has been amended according to my requests. At the end of the month I receive a invoice for <strong>R 1,077.91</strong> of which I am being charged <strong>R349</strong> for 'Add on internet bundle' and <strong>R325.73</strong> for 'Recurring data bundles discount'. Together with that, I am still being charged as previously <strong>R174</strong> for 'Once-off Internet Bundle'. I then went into the Telkom store at the Liberty Mall in Pietermaritzburg and was told that I HAVE got to either renew my contract or cancel the contract the information given to me by the telesales person was incorrect and I basically cannot run the contract on a month-to-month as specified above. My normal monthly bill is <strong>R184</strong>. THIS IS ABSOLETELY RIDICULOUS ..!</p>

0
Replies (0)