Misleading information

2 out of 3 contracts that I have with telkom have been suspended/locked even after being debited

I visit the telkom gateway store and I was advised that my spending limit needed to be increased and to which the consultant who assisted me provided me with incorrect information telling me that he raised a complaint/request to have this fixed and it will take 2-3 days till my phone lines are opened up again

I asked him numerous times if I would need to make a payment in order for this to be resolved and he told me no

It's now been 4 days without phone service and when I get to the store, another onsultant who gave me the correct information and advised me all I needed to do was make a minimum payment of R60 and all would have been sorted

I wouldn't have raised this complaint however being in a situation where my partner was being harassed and had no way of reaching out for assistance was very disappointing.

Imagine being in a life threatening situation and your only source of getting help was through a mobile phone that had been paid for but not being able to use it because of a consultant providing incorrect information just to get someone off his back