Misleading information and false communication.

In short. On the 12/11/2024, I was phoned by a Telkom agent ( Tebogo) to find out if I was interested in to upgrade my current contract. I gave my intention that I was. We went through the process, and was phoned back again the next day, informed me the upgrade was aproved, and I should get the upgrade delivered on 18/11/2024. On the 18/11/2024, when following up on the delivery, I was not only informed that the initial application was done as a new contract not an upgrade, but that it was not approved. No communication was given from Telkom about this, before I phoned them to enquire about the status of the delivery.

I feel that this was false commitments and pathetic communication from Telkom. What makes it worse is they phoned me to start . Even the information on their app and what the help desk said is not the same, so I can't even trust their app.