1 reviews | Active since Dec 2012
Misleading information
I took out a contract over the phone and I was dissatisfied with the contract cause it took too long to download stuff or watch a movie on my phone,I was within my 7 day period,I called on the 27 to cancel it,I was told to wait for the consultant to call me within 24 to 48 hours snd than called on the 28 of July was told it will be escalated than I called Friday 30 July was told that it should be done same day and where the collection should take place so the lady said I will be contacted by Monday and I told her I'm not paying for this contract and from the 27th July I have not used it since until current and why was I told differently by three consultants which is not acceptable at all telling clients different stories so I want this sorted out asap and my bank account must not be debited cause I don't have a account with telkom this is my first contract with telkom so if my debit goes off I want my bank account to be refunded for whatever will be debited.
I took out a contract over the phone and I was dissatisfied with the contract cause it took too long to download stuff or watch a movie on my phone,I was within my 7 day period,I called on the 27 to cancel it,I was told to wait for the consultant to call me within 24 to 48 hours snd than called on the 28 of July was told it will be escalated than I called Friday 30 July was told that it should be done same day and where the collection should take place so the lady said I will be contacted by Monday and I told her I'm not paying for this contract and from the 27th July I have not used it since until current and why was I told differently by three consultants which is not acceptable at all telling clients different stories so I want this sorted out asap and my bank account must not be debited cause I don't have a account with telkom this is my first contract with telkom so if my debit goes off I want my bank account to be refunded for whatever will be debited.
Noone has attended to my complaint and I want a answer today not tomorrow
I took out a contract over the phone and I was dissatisfied with the contract cause it took too long to download stuff or watch a movie on my phone,I was within my 7 day period,I called on the 27 to cancel it,I was told to wait for the consultant to call me within 24 to 48 hours snd than called on the 28 of July was told it will be escalated than I called Friday 30 July was told that it should be done same day and where the collection should take place so the lady said I will be contacted by Monday and I told her I'm not paying for this contract and from the 27th July I have not used it since until current and why was I told differently by three consultants which is not acceptable at all telling clients different stories so I want this sorted out asap and my bank account must not be debited cause I don't have a account with telkom this is my first contract with telkom so if my debit goes off I want my bank account to be refunded for whatever will be debited.
Noone has attended to my complaint and I want a answer today not tomorrow