Misleading information

Utterly appalling service - asked on numerous occasions before applying for a TOP-UP account it is imperative that the number is Pre-Paid / Top-Up. Every agent and call centre consultant spoken to confirmed that it was - even today after speaking to two various call centre agents which confirmed the line was Top-Up I received a debit of more than triple the amount agreed to! Calling back again the most helpful of all the agents Bella Tsebe confirmed it was a post paid contract and nothing can be done to change it. I could however cancel at a cost (Bare in mind I have already lost the number I wanted to port also based on lies from the sales agent) I have never in my life met such *********** people (This excluding Bella that really tried to help) Why is it that if you look at all the complaints online that the NCA have done nothing and Telkom are allowed to mislead people???