ML
Makgtila L
1 reviews | Active since Jan 2018
23 Jan 2018, 12:23
Misleading information
I bought 500GB night surfer data on 19/01/2018, with the intention to update my playstation with it. I waited for midnight to pass so i can update with the night surfer data that i had bought only to wake up in the morning and find my data was being used up, i had 11GB before the update. Called in to query this and i was informed a call was logged with the reference number ********** 3, till this day i have not received any response. Am out of data which i also need it for work purposes. My number ********** 841
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Telkom's replyOfficial
15 Feb 2018, 11:44Hi Makgitla,
Thank you for making contact with us, we apologise for a delayed response.
Please note that you need to lock your device on the Telkom coverage, all night surfer data only connects when device is locked on the Telkom coverage not on roaming.
We have requested the call center to contact you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Feb 2018, 11:44
Official
Hi Makgitla,
Thank you for making contact with us, we apologise for a delayed response.
Please note that you need to lock your device on the Telkom coverage, all night surfer data only connects when device is locked on the Telkom coverage not on roaming.
We have requested the call center to contact you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,