PA
Phumi A
1 reviews | Active since Apr 2011
01 Jan 2018, 08:52
misleading information,
Im a new client but i have experienced a lot of problems already. im not happy at all with the service i have received. firstly the information given by your sales agent NOT what i got. i app**** for the December 2017 special of 80GB which is 20GB +20GB day and 20gb+20GB for the night to my surprise received a welcoming email that say 40GB per month.. i want my sales call pulled and listened to, change my package now or cancel my contract. i dont want this deal because i didn't apply for it. i should have check all this HELLO PETER complains first before applying. the dont want the 40GB you are giving me i never app**** for it ......
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Telkom's replyOfficial
11 Jan 2018, 11:43Hi adekenny,
Thank you for making contact with us.
Please accept our sincere apologies on the inconvenience caused and the delayed response, note that the 40+40 is splited as per below and all data was loaded on the 1st Jan 2018.
- Included Telkom Mobile Night Surfer 20gig
Recurring LTE/LTE-A Night Surfer 20gig
Recurring LTE/LTE-A Anytime Data 20gig
Inclusive SmartBroadband Data 20gig
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 11:43
Official
Hi adekenny,
Thank you for making contact with us.
Please accept our sincere apologies on the inconvenience caused and the delayed response, note that the 40+40 is splited as per below and all data was loaded on the 1st Jan 2018.
- Included Telkom Mobile Night Surfer 20gig
Recurring LTE/LTE-A Night Surfer 20gig
Recurring LTE/LTE-A Anytime Data 20gig
Inclusive SmartBroadband Data 20gig
Regards
Launa
Telkom Social Media Team
Best regards,