DG
Danny G
1 reviews | Active since Aug 2012
05 Dec 2017, 08:49
Misleading information
I have visited my local Telkom shop in canalwalk, to enquire about migrating my current package to the December big deal 40gig +40gig ********** Firstly I was told my package was upgraded 2 months ago however I've done the upgrade back in July this year. Secondly I have downloaded the terms and conditions and no where does it state anywhere that I am somehow limited to do this migration. Now I'm not sure if the consultant is just not informed of the t's & c's of migrations or is this just some sneaky way of limiting customers of migrating to better deal offers. I am a loyal Telkom customer and expect to be treated as such. This is definitely not acceptable and I demand an explanation.
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Replies (2)
Telkom's replyOfficial
14 Dec 2017, 14:22Hello danny63
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply14 Dec 2017, 14:22
Official
Hello danny63
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
DG
Danny G's updateReviewer Update
18 Dec 2017, 20:29To date I have not had any contact other than the reply above, no assistance or resolution has been offered. This is absolute pathetic service from a network trying to build a reputation based on excellent customer service. Is this what loyal customers are treated like? I am deeply disappointed at Telkom whom I have recommended to so many family, friends and colleagues...
DG
Danny G's update18 Dec 2017, 20:29
Reviewer Update
To date I have not had any contact other than the reply above, no assistance or resolution has been offered. This is absolute pathetic service from a network trying to build a reputation based on excellent customer service. Is this what loyal customers are treated like? I am deeply disappointed at Telkom whom I have recommended to so many family, friends and colleagues...