KT
Kgomotso T
1 reviews | Active since Aug 2017
28 Aug 2017, 23:22
Misleading information
I recently took a contract with Telkom mobile and I was told that the contract would cost R69.00 per month, and recently I received a statement of R202.00 which I do not know about.please assist.
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Replies (3)
Telkom's replyOfficial
03 Sept 2017, 16:31Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 16:31
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Sept 2017, 11:59Hello Kgomotso88,
This response serves as a follow up on your query, please be advised that the R 207.62 that was charged to you was for the month of July and August. On your account you also have the Itemized Billing Paper which you are charged R17.00 that because you requested to get your invoices via post. The was also a once of payment for a Wireless Activation Fee which was R200.00. On your account you also have two number that are currently active on the same package of FreeMe 500MB TopUp. If your invoices are sent via email that will be free of charge. To have the changes done, please send us an email on ***.
Best regards,
Telkom's reply05 Sept 2017, 11:59
Official
Hello Kgomotso88,
This response serves as a follow up on your query, please be advised that the R 207.62 that was charged to you was for the month of July and August. On your account you also have the Itemized Billing Paper which you are charged R17.00 that because you requested to get your invoices via post. The was also a once of payment for a Wireless Activation Fee which was R200.00. On your account you also have two number that are currently active on the same package of FreeMe 500MB TopUp. If your invoices are sent via email that will be free of charge. To have the changes done, please send us an email on ***.
Best regards,
Telkom's replyOfficial
05 Sept 2017, 12:00Hello Kgomotso88,
This response serves as a follow up on your query, please be advised that the R 207.62 that was charged to you was for the month of July and August. On your account you also have the Itemized Billing Paper which you are charged R17.00 that because you requested to get your invoices via post. The was also a once of payment for a Wireless Activation Fee which was R200.00. On your account you also have two number that are currently active on the same package of FreeMe 500MB TopUp. If your invoices are sent via email that will be free of charge. To have the changes done, please send us an email on ***.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2017, 12:00
Official
Hello Kgomotso88,
This response serves as a follow up on your query, please be advised that the R 207.62 that was charged to you was for the month of July and August. On your account you also have the Itemized Billing Paper which you are charged R17.00 that because you requested to get your invoices via post. The was also a once of payment for a Wireless Activation Fee which was R200.00. On your account you also have two number that are currently active on the same package of FreeMe 500MB TopUp. If your invoices are sent via email that will be free of charge. To have the changes done, please send us an email on ***.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,