Misleading information

It seems all my partner and I receive from telkom frequently is be mislead. We visited telkom last week at their Bayside mall branch in Cape Town to inform them that we bought a new home and that we moved and enquired about moving our fixed line service to the new property. We were instructed by 2 individuals that it would take 2 weeks. One representative told us to fill in the forms and that they will do it on the Internet and we did so. Low and behold we received an sms today informing us that installation at the new property is scheduled for 14th of next month. That is a full month away from when we visited the branch. We see telkom vehicles standing around in Atlantis doing nothing yet we must wait a month. How is it that we kept on being given wrong information whenever there is changes of any kind made on our account. This is the 5th time we have been mislead, this is not fair, now we have to pay as usual a full month of service even though we are not connected. I cannot believe this.