Misleading customers with empty promises

Two month's a contract was taken for a cellphone. I was advised that my spouse prepaid number from another network would be ported into the telkom network which to date was not done. I have been to two diff stores and now been advised the info that was provided was incorrect. Why did the lady provide me incorrect info which feels she only wanted the contract taken out & ignore my request to have the number ported or else i would have never took the contract. I also have a tablet contract which was cancelled however they are still debiting my account which is frustrating knowing I cancelled my contract and the store acknowledged it. Was advised the money would be refunded but to date nothing received. TELKOM HAS PATHETIC SERVICES FROM STORE CONSULTANTS AND CALL CENTRE WHICH MEETS THE NEEDS OF THEMSELVES SELLING PRODUCTS AND MEETING TARGETS AT THE CUSTOMERS EXPENSE!