Misleading Customer service.

I upgraded my contract yesterday, 20 December 2020 when I went home discovered that the device is overheating by then it was late and the store was closes I then waited for the next day and took the device back the store the consultant in the store checked the device and confirmed it was in fact overheating.

The device was not even 24hours old, I purchased the device from Telkom express in Cornubia Mall, they booked the device to be sent to your assessment centre.

This is the text message received from Telkom

"Dear Client, your phone has been booked with ***.Kindly submit proof of purchase with IMEI number, if you have not already done so. We will contact you with any updates. Telkom Mobile. Please do not reply to this."

This this text regarding the assessment centre,

"Good day, due to the festive season, please note that the repair center¿s will be closed from the 18 December 2020 to the 4 January 2021, expect delays."

I cannot wait till the 4th of January for the assessment center to open and then by the time they asses the device receive the same device. And on top of that get charged for something I am not using.

This device supposed to be covered by out of box warranty Consumer protection Act.

I went to the store three times and no joy I will be forced to proceed with opening a case with the Public protector.