Misleading clients and poor service.

I called in to get my fibre loaded and it is under prepaid. So I load every month. I was told 14 days free and there after R349. To which I agreed. Agent said I need to log on and just load that option. However when I go to load it does not give me that option. So I called telkom. First agent tells me to hold after explain but puts me back into the queue without my knowledge then the call drops. I called back in only to find out that option does not fall under my area but agreed to that option. So I ask for a team leader however there is only 1 team leader available that is busy with another query. Can telkom only have one team leader? I want the option that I agreed to and the agent who blindly transferred me to call and apologize. That is a fireable offense. I'm now on the line with mokosa under the team leader not on the floor Zakhele Mashaba.