TG
TREVAN G

1 reviews | Active since Jul 2015

31 Mar 2016, 16:45

MISLEADING CLIENTS

I have been to the Telkom phoenix branch to purchase the Wifi -huawei 5gig Route and was told i needed certain documents and then when i had taken the documents through to the branch the following day i was told that the special was only for the first 1000 customers and that they had recieved an email stating that the morning that i visited the branch.<br> the staff member that assisted me that day when i had iniatially went in should have surely known what specials are running and when it was going to end because i had to go through and inconvenience of geeting all the documnets in order and taking time off from work to get to the branch just to find out it was over! <br> Why was i not told initially that it was a special?<br> Why are telkom staff not properly trained to give correct information to customers ?<br> The staff at telkom advised that i will be put on a waiting list and that i should not worry about receiving stock because those on the list are recieving the items quickly.

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Replies (1)
Telkom
Telkom's reply31 Mar 2016, 18:03
Official
Hello Trevan,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,