Misleading clients

I visited the telkom store at fourways crossing before my contract expired and asked the consultant(Annita Mosenogi) what i should do and she advised me that i will only be charged R99 for my services as the device is now fully paid but i will still receive all the benefits and she also gave an example of her own contract which had expired 6 months ago that she still receives the same benefits. Therefore being such a sweet deal i left my contract as is only to get a bill of R583 for Data on my next invoice i went back to the store and the store manager was very rude and his response was even if you were mislead by one of my consultants you have to report this to customer care and not me. I have tried to contact the billing specialist who advised me to go to the store Joseph Ntai but it has not been helpful.<br> <br> The only way to resolve a billing issue is to go to the centurion head office and talk to a senior person but that is a costly exercise just to get back R500.<br> <br> #Sometimes a good price is just not worth it