Misleading clients

My office experience numerous calls from Nombuso Shangase from TELKOM DIRECTORY, asking us to update our details sign the document and sent it back to her. She was persistent by following up all the time. We then signed send the document back without reading as we "thought"it was just to update there books but later on received a bill of R7000.

The first 2 call to Telkom directory was pathetic, poor client service no one was willing to assist with our query.My assistant called and required again and again with regards the bill and got no joy as we waited almost 2 weeks for a manager to get back to us, not mentioning that we had to follow up on them. The Finance Manager Alia Khumalo then spoke to my assistant and she promised to get back after weeks she called for the settlement of the invoice and my assistant had to ask her when will she get feedback. Alia understood our frustration as advised that she will get back same story over again another few days passed, she calls again for the settlement and once again my assistant asked what does the superiors say, she advised no cancellation and they can arrange a payment plan. My assistant then asked that her superior calls as this is ongoing without any resort. The Manager Amber Nkosi called and said that there will be no cancellation all she can do is arrange a payment plan which was not satisfactory as we felt mislead by the Consultant which now also does not work for Telkom any longer. My assistant even asked that they go back to there track records to hear the telephonic conversation as to how persistent there consultant was, I do not know if it was for her commission or what but she just wanted the form signed.

The Service the managers gave was Pathetic no professionalism, no apologies no empathy Nothing whatsoever. As a client I feel mislead and feel that they could oversee the fee and cancel the contract.

We are contracting with Trudon directly , there is no reason or use in using another service provider such as what we are currently using.