BJ
Bianca J

1 reviews | Active since Jul 2015

01 Jul 2015, 20:55

Misleading Bonus Recharge..

This evening 01/07/2015 i recharged my 8ta sim to R150 which in return got R150 bonus recharge so i went and did some research and found this website [URL Removed] i have taken screen shots where it clearly says i can use it for data correct - NO ... i phoned the 180 number spoke to a consultant and he clearly me that i cannot do that but i told him here on his company website he works for it clearly says so - so now as the customer which use your services and given my bonus recharge would like to use it for data - i dont need it to make called i purchased this to get extra data and so how will this work to mislead people to just buy... so not happy

0
Replies (1)
Telkom
Telkom's reply04 Jul 2015, 01:44
Official
Hello dezignitbiz,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM122937.

We apologise for any inconvenience caused.

Kind regards
Donico Williams
Telkom Social Media Team