Misleading and then overcharging.

I cannot contact you regarding *****ulent actiosn of your staff. Contact me for the below

One of your staff called me to change my package, she claimed that the fee will stay the same however I see she actually ended up doing an upgrade on my account. I went to the Clearwater store to find out about the fee on my account as the device fee had also increased. They said my contract was upgraded and the fee was the device settlement fee. I said I didn't want an upgrade and was planning to move the contract to prepaid at the end of the contract. They said I can do that and I won't be billed a fee if I move to prepaid as my device was paid up with that last fee on my contract. They provided me with the number 08180 for migration to prepaid. Reference ***A was provided. I confirmed with the consultant multiple times that I won't get any additional bills for this number, she said I would only be charged for the remainder of the flex on 4 contract which would be the December usage. I see this was anyway charged in December. I expected my January bill to then be 0. I received a bill yesterday now with a device fee even though I confirmed multiple times that I won't be charged this fee. I cannot now be expected to pay a fee of 1493.33 as I was told multiple times that I won't have a fee and the device fee on my contract was the settlement fee. Your staff is misleading me and doing their own thing to generate *****ulent sales and misleading me that there is no additional fees, I want this fee reversed,, I cannot be expected now to pay for something that I confirmed multiple times.