Misleading and then it becomes yout problem.

What a horrible experience.I go to the Telkom store yo take out 2 contracts i get told we have perfect coverage at the area we stay at.We did not have i came back to the store the next day to let them know Aj who helped me said he is putting data roaming on and i need to go test it.I went back home still no coverage.He said i must take a photo for him of what the phone looks like.I did and he said he will get back to me so we sort it out.They say you have a seven day cooling of period.I let Aj know about my problem within the 7 days but it has taken him and telkom more than 12 days to sort it out.Now they say that the 7 day cooling of period has passed.It has become such a big Issue to get this sorted out.I bought screen protectors and covers for these phones as i was assured that i will have coverage i am cancelling my contract but they say the covers and screen protectors are not their problem.Horrible.