1 reviews | Active since Nov 2013
MISLEADING ADVERTS AND LTE DATA COVERAGE
<p>I recently purchased a prepaid telkom sim from the Herm**** store, which my friend had to rica, because I didn't have my id with me that day. I saw the promotion of nite owl lte for 500GB for R50, getting all excited a sI make use of itunes so I buy and rent movies via that platform, as well as watch series and movies on netflix. To my utmost dissapointment, and after calling the local branch several times, no one knew or could inform me of whether there is coverage in our area. I mean how can bundles be available to purchase if it does not connect everywhere, this is misleading and should have been explained when it was advertised..How can normal data pick up everywhere, but as soon as you purchase lte then their are restrictions, which was never informed to me as a customer.</p> <p>The service delivery is beyond pathetic, and as I speak to my friends and family I know that telkom is a mobile network, which one should rather not consider to use........selling products, but not stating the restrictions as per area, or isthe benefit only to those who live in big cities? I spend R50 for nite owl, which I will never be able to use, and it's money wasted, which I am sure no one these days can afford.</p> <p>I'm utterly dissapointed telkom..................................................................................................................</p>
Hi Haileys
We so sorry for your experience, and thank you for bringing this to our attention.
The advert for this data bundle specifies that it only works on Telkoms network, this url https://secure.telkom.co.za/today/ucm/ is where you check if you are in the Telkom Mobile footprint. Unfortunately there is nothing much we can do from our side. You can simply re-visit the store and take it up with the supervisor.
Sorry once again.
Regards
Tumelo
Best regards,
Hi Haileys
We so sorry for your experience, and thank you for bringing this to our attention.
The advert for this data bundle specifies that it only works on Telkoms network, this url https://secure.telkom.co.za/today/ucm/ is where you check if you are in the Telkom Mobile footprint. Unfortunately there is nothing much we can do from our side. You can simply re-visit the store and take it up with the supervisor.
Sorry once again.
Regards
Tumelo
Best regards,
THIS IS TELKOMS RESPONSE PEOPLE.............PATHETIC SERVICE DELIVERY AND BLAME SHIFTING, CAN I GET MY R50 BACK THAT I PAID FOR ABSOLUTELY NOTHING???????? WHEN YOU SELL SIM CARDS AND BUNDLES YOU SHOULD INFORM CUSTOMERS.!!!!!!! YOU ARE JUST AS PATHETIC AS YOUR MOBILE NETWORK AND YOUR SERVICE DELIVERY STINKS. THANK GOODNESS I DON'T HAVE A CONTRACT WITH YOU.
THIS IS POSTED PRIVATELY, I WONDER WHY? TO MISLEAD MORE CUSTOMERS???
Hi Haileys
We so sorry for your experience, and thank you for bringing this to our attention.
The advert for this data bundle specifies that it only works on Telkoms network, this url https://secure.telkom.co.za/today/ucm/ is where you check if you are in the Telkom Mobile footprint. Unfortunately there is nothing much we can do from our side. You can simply re-visit the store and take it up with the supervisor.
Sorry once again.
Regards
Tumelo
THIS IS TELKOMS RESPONSE PEOPLE.............PATHETIC SERVICE DELIVERY AND BLAME SHIFTING, CAN I GET MY R50 BACK THAT I PAID FOR ABSOLUTELY NOTHING???????? WHEN YOU SELL SIM CARDS AND BUNDLES YOU SHOULD INFORM CUSTOMERS.!!!!!!! YOU ARE JUST AS PATHETIC AS YOUR MOBILE NETWORK AND YOUR SERVICE DELIVERY STINKS. THANK GOODNESS I DON'T HAVE A CONTRACT WITH YOU.
THIS IS POSTED PRIVATELY, I WONDER WHY? TO MISLEAD MORE CUSTOMERS???
Hi Haileys
We so sorry for your experience, and thank you for bringing this to our attention.
The advert for this data bundle specifies that it only works on Telkoms network, this url https://secure.telkom.co.za/today/ucm/ is where you check if you are in the Telkom Mobile footprint. Unfortunately there is nothing much we can do from our side. You can simply re-visit the store and take it up with the supervisor.
Sorry once again.
Regards
Tumelo
