Misleading advertising. Wrong information. Insensitive Agents. Bad reception

<p>I visited a Telkom shop in Mall of Africa on the 25th Of February 2017 to get myself an Apple iPhone 6 with the Freeme bundle as advertised on the self-service as the Mall of Africa store is the nearest to me after months of struggling to find a nearest branch. Upon my arrival, I noticed a long cue leading to the entrance then I met a lady who was promoting the new Huawei Nova handset close to the door and asked her if they have an iPhone 6 available. The lady advised me the Apple iPhone 6 has been discontinued and therefore Telkom Mobile does not distribute iPhone 6 devices. I asked her what is available then and she advised me Telkom only issues IPhone 6s, 6plus and the new iPhone 7. I asked her what about the iPhone 5s and she rep**** the iPhone 5 is still being distributed. I was not happy so I decided to walk out a bit and contact the Telkom call centre. I spoke to almost 5 different agents, the first agent was not helpful at all as he transferred me to a department that was unavailable, the second agent was also not helpful but advised if it not available it should have been removed from the site but if it is promoted on the site then it means it is available. I spoke to the 3rd agent Brenda which was a bit helpful as she advised they have no knowledge of this as they have not been informed about it and went to ask her manager, unfortunately with her the call cut and I ended up loading airtime as I was calling from my MTN cell phone and called again. The last person I spoke to was Zama who gave a very good service and was professional. Zama placed me on hold and went to enquire about the information, when Zama returned she advised I was wrongfully informed. Zama advised the store was supposed to contact their support team to investigate rather than advising me it was discontinued or place an order for me. Zama offered to speak to one of the servicing agents to try and investigate the issue for me unfortunately by then I was already out of the Telkom store. I gave up pursuing and went back to the Telkom store to get an iPhone 6s. I had not budgeted for the 6s but because I was desperate and needed to switch my service provider because of the horrible service, I still went and stood in a 1 long cue to get help. While I was in the cue, a white couple arrived and were interested in the iPhone 6. When they asked about the availability, the answer was a quick yes