Misleading advertising and reaping people's money

<p>Telkom mobile took R568.00 from account instead of R99.00 that I signed a contract for. After calling customer care they promised to log a call for me of which I waited about 2 weeks to get a response from their billing department. The lady from billing department told me things that were never explained to me when I took a contract. She promised to to investigate with the branch where I signed the contract and come back to me. It's been 2 full weeks of waiting and they haven't contacted me. Next week they will be taking more money from account where as I have been given them the whole month to resolve the issue. My contact number is ***. Please help. </p>