Misleading Advertising and poor sales staff

<p>I am a Telkom mobile customer so when I saw the deal of the month for June< I leaped at the opportunity. I spent hours trying to get through and then hours trying to find out were my device was. Money was deducted from my account and still no device, After about a week of waiting and a few more calls, the device arrived. Little did I know that it would not work as I do not fall in there coverage zone. I did not realise there would be constraints on coverage. It is suppose to be a mobile device and I am using Telokm mobile in my area so what was the problem. After spending hours again on the phone speaking to a few assistants, one finally decided to check my coverage and determined that is why the device does not work. She spoke to her supervisor who informed her to tell me they would collect the device from me as it wont work and I should never have received it. Why was this not checked when I placed the order? Why was money deducted before I received the device? Why did I need to make tons of calls before Telkom realises there error? I am frustrated and very dissapointed. I am closing my contracts as soon as they are due for upgrade wich is in 4 months from now. Why do they not advertise the deal is for certain areas only? Why do they not offer a similar deal to those in the areas that are not covered. How can the biggest Telecom supplier of the country not have data coverage in all areas? I have a device that to date has not been collected. It is passed the 7 day period and should there be any charges for collection, I will refuse to pay it. The reference for the call was also not given to me as the call was dropped by the assistant as soon as she could not help me further. My regret was not getting any names as I have never faced a situation like this before and my first experience with Telokms poor service leaves a taste that will not be forgotten.</p>