TT
Tyrone T

1 reviews | Active since Feb 2018

16 Feb 2018, 23:08

Misleading adverti*****t

Telkom advertise in their January/February book the Huawei p10 plus & Huawei p10 lite phones come with (30 Gigs data for three months + 1 gig data, 100 all network minutes and 50 sms,'s per day for 24 months, free watsup and watsup calls plus free telkom to telkom calls ) I was inspired by the deal so I took two Huawei p10 plus phones and 1 Huawei p10 lite phone but since I received and activated the devices on the 2nd of February 2018 I only received part of what was promised in Telkom's January catalogue. I never received the 100 minutes on both the Huawei p10 plus phones and also never received the 10 gigabytes per month on all three devices. I reported the matter to the sales Clerk as well as the manager at the store, they told me their system must update and Telkom will fix the problem by Tuesday the 6th of February and will load what is due to me on the devices by the 6th of February. Nothing happened on the 6th of February 2018, I then phone the call center and reported my complaint, the agent said that my problem will be resolved within 72hours, I then received a case no. ********** 4. After 72 hours nothing happened. On the 14th February I phone the call center again, this time I wrote down the agents name. Mpumi Ngwenya she then assured me Telkom will get back to me on this matter but till today, no one has responded to me regarding this matter and I never received any extra data nor any 100 minutes that is due to me as in my contract with Telkom

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Replies (2)
Telkom
Telkom's reply18 Mar 2018, 07:38
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

TT
Tyrone T's update18 Mar 2018, 08:01
Reviewer Update
I am Mr. Topley I'd ***. Affected phone no's. are *** & ***. Case no,'s ***4, ***8, ***6. These matters was resolved round about the 14th of March. But I still would like Telkom to Investigate why I had to fight & complaint for almost two months. I'm with Telkom for a couple of years, the service supposed to Improve not decline