1 reviews | Active since Apr 2010
Misleading: Admin Fees Charged but Not Declared
In March, I took out a Telkom Mobile data contract on-line. I later received a call from somebody who identified themselves as a Telkom employee who called to confirm my application. The contract was subsequently approved during the conversation. The contract was for R99 per month and I was told by the agent that on successful debit of R99, I would receive my device and that the R99 WOULD BE CREDITED to my April invoice. When i received my April invoice, the credit was not there. I called Telkom's call center and spoke to Phiwe Mduli who told me that the R99 was an admin fee changed by the call center, Cell Direct, whom they use to enlist new customers. Nowhere in my conversation was this ever made known to me or advertised by Telkom. This is very unfair as the call center (Cell Direct) did not disclose this at any point of our conversation. Had i know this, I would never have given out my details to a third party. This is ********* to me. Its not about the R99 but rather, giving out personal information to a third party. This should be disclosed.
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This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223615
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223615
Regards
Luleka
Telkom Social Media Team
