MISLEAD CUSTOMER

Hi, I have recently been contacted by telkom about a month ago and it was in regards to an application for internet and voice line services, I spoke to a lady by the name of Zinhle who did the calculations for monthly installments with all the necessary charges which rounded up to R480 ultimately for both unlimited landline to landline anytime and uncapped wifi internet and free installation! So I agreed to the offer, I then had difficulty with getting my landline up and running which only started working about two weeks later and only received assistance after posting up that complaint on hellopeter and prior to that i tried to get ahold of the call centre on numerous occassions! Well eventually the technician came out and assisted and everything ran well till i received the bill for November which is R1600 incl installation charges! I called the call centre and spoke to Thula on the 11/12/2015 and he advised me that the package i took is not 480 and amounts to 670 which is way out of my budget! He told me that I will get a all from sales today but did not receive any call. I called telkom today and the lady just put me on hold for more than 30mins! Absolutely Terrible!!!!!