MISLEAD BY MOBILE DIRECT

During October an "Agent of Telkom" called me to offer me an Telkom data package of 10GB during the day and 10GB during the night for R199. My previous contract with Telkom was for 20GB (I never used all that data). To save money I agreed to the new contract after the "Agent" told me over and over that the only amount that will be deducted from my account will be R199p.m. From September 2017 an amount of R136 was deducted from my bank account . I queried this at Telkom and they informed me that this debit order was not from Telkom by from Mobile Direct. According to my knowledge I have spoken to a 'TELKOM AGENT' who offered me the new package. Never was the name MOBILE DIRECT mentioned, nor the fact that a commission will be charged EXTRA monthly on my account. Since this "upgrade" to the new contract I had a lot of problems, also on Telkom's side, and still are battling to get the mess sorted out.