mislead and Inconstancy by telkom

I app**** for an January ADSL promotion which was to be provided by Telkom. first problem I received is awaiting confirmation on the application itself after Clearwater Telkom store consultant advised that it might take up to 3 weeks ( only when I went to query about the application) to process the deal . The application was made on the 17th January 2018 and the call centre kept on advising that the application is at the Telkom technicians ( in process). By worry today (14-02-2018) I call to check how far the application is and am advised that the application was cancelled due to no infrastructure but what is more warring is that we do have a Telkom connection at my residential but the call centre consultant (thandeka) advised that the is no infrastructure at my location. then thankekas team leader couldn't even provide me with proper information to why Telkom is not delivering to its promise, I see and know Telkom and I don't care what systems can and cannot provide as all I need it feedback and reason to why they say the is no infrastructure at meadowlands. the team leader just disposed me with trying to give me the compliant department email which may take another 3 weeks since Telkom provide bad service from ground (how much I trust that my problem will be fixed if the managers of the call centre cant even provide surety that the problem will be fixed).

Telkom provided bad service because I kept on making follow-ups on the deal but only today the advise on an application that was cancelled on the 29th of January (like 16 days after). thereafter receive bad service from the call centre ending up team leader hanging/cutting the call to show that am noting to them and my business is nothing or maybe its because people of my level whom don't have a voice cant get anything worthy from Telkom business.

I am even expecting this query to be not attended by Telkom as that's how much faith I have on them since patiently awaited feedback from them. just to be honest. I am disappoint as I've been with the company for 4 years.