Mislead....

I initially posted a complaint because I had an outstanding fault that took Telkom 3 weeks to resolve and have my wifi reconnected - only to have it reconnected and my wifi connection is slower than using my mobile data when the signal is on edge - the reason I selected the package I have was for a faster connection which I originally took before the cables \broke".<br> <br> This is incredibly frustrating because the technician surely knew that by using this new method of installing my line it would impact the speed of my internet - how is it possible that that was not disclosed to me.....??? <br> <br> I am paying for a service that but I am not receiving what I selected.... <br> <br> I feel mislead by the service technician - their priority was to get the line connected at any cost - but then dropped the quality. <br> <br> I am paying for a certain quality service...: please can someone just get this resolved and have my line fixed to the way it was...??? """