Misinformed regarding upgrade

Hi

Never have I had anything to complain about with regards to Telkom but im not satisfied with my so called 'upgrade', which turned out fo be a brand new contract. On 18/10/2017 i was called by ********** 499 at 14:26. I was told im due for a upgrade and that i can do it telephonically. Was very uncomfortable with the idea but the person insisted it will avoid me in incurring an fee and that i can retain my currenr number. To my shock i was approached yesterday again by someone on my current number that im due for an upgrade. After constantly explaining myself that this was already taken care of to my suprise i was misinformed and now have two contracts with you guys. I would be grateful if someone will actually take responsibility and time to investigate the matter and provide me with a positive outcome as my disputes online, queries via email and chats have somehow gone astray.