MISINFORMED REGARDING INSURANCE ON DEVICES

Good morning,<br> my Samsung Galaxy Note 4 was ****** out of my vehicle this morning. I've called Telkom mobile and informed them about what happened and requested the IMEI number and reference number to report it at Goodwood SAPS. My second statement to the Telkom mobile agent was to who must I speak regards the insurance claim of my device. I was then told by this agent that Telkom mobile doesn't offer insurance on their devices. He told me to take this up with the branch where I've opened my contract. I've tried calling the number that's provided on Google search for over 30 min with no results at all.<br> I feel strongly insist that since I've signed my contract at the Telkom mobile, Blue Route, Tokai branch, the agent that assisted me never informed me about Telkom mobile policy regarding the insurance of the device or that I must get the device insured with my own insurance. Honestly no person with brains would be walking around with a expensive device without insurance. I request that Telkom mobile replace my Samsung Galaxy Note 4 once I've provided them with the case nr. It must be replaced by latest end of business today. I can be contacted on ***.<br> Thank you,<br> Mr J Magson