Misinformation/Misrepresentation

Was informed in sales department that the LIT service would be activated when purchasing a LIT Media box (around R1100), and that the package that I would upgrade to is includes LIT and just needs to be activated with the purchase of the device.

With this information, I opted to upgrade my package, incurring the additional costs with added data, but no LIT service, as I came to find when my data depleted after streaming one football match.

Called (and waited for a substantial amount of time, which is very expensive) Telkom, and they advised that there are links to follow to activate the service. They sent those links, but were merely account logins for Youtube and Showmax. Called again and it was advised that the LIT service was to be activated on their Website (which is a very poor website). This could not be found (doesn't exist). Called again to be advised that the LIT services is to be activated using the SIM of the account. This cannot happen as it does not fit into my phone, but the real issue is that the service was to be activated, and another subscription is needed for the service. This is informed way down the line, and there have been numerous top-ups to be connected to the internet, at additional data costs.

Many emails have been exchanged from that time, and there was a person who called to understand the issue, and got the retentions team to call.

The retentions team informed that it will be escalated to the sales team who have misinformed me to rectify/compensate.

Since then, there has been no call from Telkom (besides one to sell me an additional product - not knowing of my issues).

Countless emails have been sent with no response.