Misinformation from Telkom

I've moved homes back in 2015 and went into the telkom store to have the line deactived and reinstalled at the new address... On the day of installing at the new address telkom calls to say they are coming to install a line at the same address I just moved from.. Anyways, 5 years later the line hasn't been cancelled. I call telkom customer service to query this and the agent then says " I can see on the system that there was a request for cancelation however we never cancelled it on our end (this being telkom) and we will waiver the charges. They gave me a reference number for the call and it ended up being a case reference number for someone else's account!!! I've been trying to call them for days on end and then to be told "oh it's due to non payment this is the reason why the charges won't be waivered (I only got this information because of a good friend that was helping me). 1. Failed cancelation on telkom side. 2. Terrible customer service and false information provided. 3. The fact that they gave me a reference number for someone else's account mean they were talking S#!t. 4. No manager got back to me as promised by the agent I spoke to. 5. No email confirmation as promised for the escalation that went through to management.

All I want is for this to be sorted. I went into telkom signed the cancelation forms and yet nothing happened. I was told the cancelation was put through but now finding out it wasn't cancelled as promised!! I followed up and they said it was cancelled!!!! I have the request for cancelation on email!!!

TELKOM SHOULD JUST CLOSE DOWN. WORSE NETWORK WITH LOW CLASS CUSTOMER SERVICE!!!!!