SV
Shahil V
1 reviews | Active since Apr 2014
22 Jan 2016, 11:01
MISINFORMATION, AVOIDING CALLS, BAD SERVICE
Employee promised to sort out a problem we had with our data connection. One month later he still hasn't sorted it out and claimed to had forgotten about it. He then promised to sort it out again and requested us to call him the next to verify its status. <br> <br> Every time we called he claimed his busy or told his co-worker to say his busy so we should call back. He keeps avoiding our calls even on the 3rd day. He false promises to fix problems that as a Telkom employee should be able to. <br> <br> He also gives misinformation about products that he admitted to.<br> <br> TERRIBLE SERVICE AND THE PROBLEM STILL PERSISTS.
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Replies (1)Telkom's replyOfficial
22 Jan 2016, 13:28Hello Svalab,
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. As discussed, please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible via the contact provided. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. As discussed, please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible via the contact provided. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply22 Jan 2016, 13:28
Official
Hello Svalab,
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. As discussed, please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible via the contact provided. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received. As discussed, please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible via the contact provided. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
