Misinformation and disrespect of customers

Terrible cuctomer care, i have a contract with them and was not aware of a credit limit. Only when i took up a second contract the disconnected my service a month later claiming i have exceeded my credit limit which i was never told about. In order to reinstate my service i must pay the difference, 2 weeks prior to our agreed payment date. So i must now suffer for 2 weeks until they recieve their payment, in other words i must pay for their failed systems and policies.

which is not something i signed up for and worst part i have been their client for over 10 years but the service from the call centre agents is terrible, forcing me to accept responsibility for a mistake that i had no control off.

talk about a terrible service.