Miserable service

This complaint is with regard to Telkom SOC (Intermediary) underwritten by Admin Plus, their customer service is miserable with staff that is full of arrogance. My claim (No. 0000- -67286 was approved in Nov 2021, however, nothing advised me that if I don't honour it will be suspended.

On the 15 Nov 2022 I paid the excess required & on the 18th Nov I called enquiring about the status of the claim & surprisingly I was told that the claim has been suspended and correspondence advising me as such was sent. I disputed that &requested through emails to Chantelle Scheepers & Admin Plus that they resend such communication but nothing up to this day. Note that, the premiums were still deducting for a suspended claim.

I continued trying to engage with Chantelle Scheepers whom seem to be the decision maker according to the staff but to no avail. I also sent emails straight to her but she decided to take no notice of them.

Upon the failure by Admin Plus staff I escalated the matter to an email that I was given as "***" and not a single response. I called time and again & I will be told to hold the phone an minutes will pass-by up until I decide to drop it and no one will bother to call me back & if I call back, it will be answered by a different person & I have to start the story afresh, very frustrating.

They have my excess in their bank account since Nov 2022 and they are not saying anything about it. 'Suspension' to me means 'temporarily stopped' until a further plan of action, then it will resume. Due to the payment of excess & their failure to provide me with the SMS & email they claimed to have sent to me regarding 'suspended' claim, they must reopen it and replace my cellphone.

Thank you Sakhi ***