Miserable

Hello Peter My name is Prudence Mo***eng.I have a complain I bought a Mecer Laptop at Telkom Rosebank on 9Jan 19 .I only used it for a week then it stopped working.I reported the matter at Rosebank Telkom because it’s where I bought it on contract.I was told to bring the Laptop because the Manager is coming so he can give me a new one.The following day I took de Laptop with me but now I was told a different story.They told me that they don’t fix Laptops.They gave me an email address for the technicians.I send an email to Platinum Warranty they gave me a reference number but till today no one has come to collect the Laptop.I went back again to a Telkom to let them now that the technicians didn’t help I have been waiting for 3weeks.A consultant Raymond who opened the account for me asked me to send all the reference numbers to his email because I send the email 3 times to Platinum Warranty.He promised to help and talk to the Manager but nothing has happened.The sad thing is they Debited R400 from my account