Miscommunication on fibre installation at home

<p>1. Your Ref: ********** dated 09/02/2017 regarding the purchase from Telkom SA (fibre package) refers.</p> <p>2. After numerous phone calls from your sales personnel, regarding the purchase of an optic fibre phone line, I decided to have it installed.</p> <p>3. Yesterday (06/03/2017) on completion of the installation of the line I enquired from your technician (Amos) when is he going to connect our Afrihost modem which my daughter uses for work. I with a shock was informed that this modem could not be connected, as it was not compatible with fibre voice and data. </p> <p>I was informed that I had to have copper wiring for voice to be able to use the Afrihost modem.</p> <p>4. If I had known this, I would not have purchased your fibre package.</p> <p>5. I am a pensioner and therefore cannot afford any price increase. It seems that you will find it difficult to rectify this problem without increasing my monthly bill. I would therefor request that my old ADSL line be re-installed. I was not in any way notified before and during the conversations regarding the purchase that I would lose all my previous privileges (Afrihost service).</p> <p>6. Your urgent attention would be appreciated.</p> <p>7. Due to the lack of internet at this stage, kindly forward any replies to my daughter’s email address at: ********** <p>Regards,</p> <p>SPA Keyser</p> <p>Cell: ********** 112</p> <p>Home: ********** 362</p>